Frequently Asked Questions

To ensure that we can provide you with the best possible service, we kindly request your assistance in preparing your home before our arrival. Taking a few moments to complete the following tasks will help us deliver the quality service you deserve:

1. Put away personal belongings: We recommend organizing and safely stowing away any valuable or personal items to prevent any accidental damage or misplacement during the cleaning process.

2. Tidy up clothes and toys: Clearing the floors and surfaces of clothes, toys, or any other clutter will enable our cleaning team to efficiently navigate your home and thoroughly clean all areas.

3. Clear countertops of excess items: Removing excess items from your countertops, such as appliances, dishes, or decorations, allows us to effectively sanitize and polish these surfaces, leaving them spotless.

4. Put away dirty dishes: If there are any dirty dishes or kitchenware, we kindly ask that you place them in the dishwasher or wash them prior to our arrival. This ensures that our team can focus on deep cleaning rather than dishwashing.

5. Find a comfortable area for your pets: If you have pets, we kindly request that you find a designated area where your furry friends feel safe and comfortable during our cleaning session. This will help us perform our tasks efficiently and prevent any unnecessary stress for your pets.

By following these simple steps, you will help us streamline our cleaning process and provide you with the exceptional service you deserve. We appreciate your cooperation and look forward to creating a clean and refreshing environment in your home. Should you have any additional questions or specific instructions, please don't hesitate to let us know.

We understand that your schedule is busy and filled with important commitments. Therefore, it is not required for you to be present at home while we clean. To ensure a smooth cleaning process, we kindly request the following:

• Provide access to your home: Please arrange for a way to grant our cleaning team access to your home. This can be done by providing a key (out of sight near the door), a code to a lockbox, or any other method you find convenient and secure.

• Share detailed instructions for alarms: If you have an alarm system installed, kindly provide us with detailed instructions on how to activate or deactivate it. This will help us ensure the security of your home during our cleaning visit.

• Leave instructions for when we leave: If there are any specific instructions you would like us to follow when we finish cleaning and leave your home, please let us know. Whether it's reactivating an alarm system, locking specific doors, or any other requests, we are here to accommodate your needs.

Rest assured that our cleaning professionals are trained and experienced, and we prioritize the utmost care and respect for your home and belongings. We value your trust in our services and are committed to providing you with a clean and comfortable living space. If you have any further questions, or special requirements, or need assistance with accessing your home, please do not hesitate to contact us. 

We offer a variety of convenient payment options to accommodate your preferences. You can choose to make payment via Cash, Check, CashApp, Venmo, Zelle (our preferred method), and Apple Cash. Please let us know your preferred payment option, and we will provide you with the necessary information.  More info...

Additionally, we also accept payments through PayPal and Credit cards. However, please note that for these payment methods, a 4% convenience fee will be applied due to processing costs. This fee is applicable only for payments made through PayPal and Credit cards.

We want to make the payment process as seamless as possible for you, so please inform us of your preferred payment method, and we will promptly share the relevant details. 

During the initial cleaning, we will bring all the necessary supplies and equipment to ensure a thorough and satisfactory service. Following that, if you would like us to continue providing the supplies for subsequent cleanings, there will be a low add-on cost applied to each session. At the first cleaning appointment, we will take inventory of the supplies and equipment you already have in your home. Based on that assessment, we will make recommendations to ensure you have the essential items needed for effective cleaning. To maintain competitive pricing, we strongly suggest that you have your own mop, brush, vacuum, and microfiber towels readily available. 

We strongly suggest that you have your own mop, brush, vacuum, and microfiber towels for a few reasons:

• Personal Hygiene: Using your own cleaning tools helps maintain a higher level of hygiene and prevents the cross-contamination of germs between different households. By using your own equipment, you have control over its cleanliness and can ensure that it is used exclusively for your home.

• Efficiency and Effectiveness: Having your own cleaning tools means they are tailored to your specific needs and preferences. You can choose equipment that suits your flooring type, the layout of your home, and any other unique cleaning requirements. This allows for more efficient and effective cleaning, as you are familiar with the capabilities and functionality of your tools.

• Cost Savings: Providing your own cleaning equipment can help keep costs competitive. When you have your own mop, brush, vacuum, and microfiber towels, it eliminates the need for us to supply and maintain those items, which can be reflected in our pricing structure. It also allows us to focus on delivering quality cleaning services without incurring additional overhead expenses.

However, please note that we will always have these items on hand during our visits, along with a variety of other cleaning supplies and solutions. In the event that you prefer certain cleaning solutions or have any specific concerns, such as strong odors or sensitivities, please inform us in advance so we can accommodate your preferences accordingly. Our objective is to work together to achieve a clean and comfortable living environment while providing cost-effective services.

We strongly suggest that you have your own mop, brush, vacuum, and microfiber towels for a few reasons:

• Personal Hygiene: Using your own cleaning tools helps maintain a higher level of hygiene and prevents the cross-contamination of germs between different households. By using your own equipment, you have control over its cleanliness and can ensure that it is used exclusively for your home.

• Efficiency and Effectiveness: Having your own cleaning tools means they are tailored to your specific needs and preferences. You can choose equipment that suits your flooring type, the layout of your home, and any other unique cleaning requirements. This allows for more efficient and effective cleaning, as you are familiar with the capabilities and functionality of your tools.

• Cost Savings: Providing your own cleaning equipment can help keep costs competitive. When you have your own mop, brush, vacuum, and microfiber towels, it eliminates the need for us to supply and maintain those items, which can be reflected in our pricing structure. It also allows us to focus on delivering quality cleaning services without incurring additional overhead expenses.

While we do bring our own cleaning supplies and equipment, having your own tools is a recommendation to enhance the overall cleaning experience. However, please rest assured that if you do not have these items or prefer not to provide them, we will still ensure that your cleaning needs are met using our own equipment and supplies.

😊 While we take our cleaning seriously, we understand that sometimes you want a balance between sparkling clean and a cozy lived-in feel. Just let us know your preferences, and we will tailor our cleaning to match your unique style. We promise not to go overboard on the shine if you prefer a touch of character in your space! 

The initial house cleaning appointment is distinct from subsequent cleanings due to the unique requirements involved. During this first visit, additional time and effort are typically necessary to bring your home to the desired cleanliness standards. This initial clean allows us to effectively tackle mildew, soap scum, dust, and dirt, setting a solid foundation for future cleanings.

We understand that the initial clean may involve more extensive work, as it involves addressing built-up grime and ensuring a thorough cleaning of all areas. Our dedicated team will focus on meticulously eliminating any accumulated dirt or debris, paying extra attention to areas that may require special treatment. By investing the necessary time and effort in the first cleaning, we aim to provide you with a fresh and revitalized living environment. Subsequent cleanings will benefit from this initial clean, as regular maintenance will be more efficient and effective.

As we continue to maintain your home's cleanliness, we will strive to keep it in excellent condition, reducing the need for intensive cleaning during each subsequent visit. Our goal is to create a clean and comfortable space for you to enjoy, and we appreciate your understanding and patience during the initial cleaning process.

At SA Cleaning Service, we prioritize caution and attentiveness when cleaning your home. However, we understand that accidents can occasionally occur. To provide peace of mind, we want to assure you that we are fully insured. In the event that an item happens to break during our routine service, we take full responsibility and will make every effort to repair or replace the item to the best of our ability.

In the rare event that damage does occur, we encourage you to promptly inform us so that we can address the situation and make it right. Our insurance coverage is in place precisely to provide the necessary protection and ensure that you receive the appropriate resolution.

We take pride in our commitment to quality service and customer satisfaction. Should you have any concerns, questions, or need further clarification regarding our insurance coverage or any other aspect of our service, please do not hesitate to reach out to us. We are here to address any issues and provide you with a positive and hassle-free cleaning experience.

Yes, we are! 

Our business core hours are from Monday - Friday 8 AM to 5 PM. However, we can and do clean outside those hours as necessary. We prefer to keep the weekend open for family time and emergency cleanings (yes, there is such a thing: "Help! The mother-in-law is coming into town next week!"). We also reserve the weekends for some of our deep cleans because we like to dedicate the whole day to them.  

• Basic cleaning

• Deep cleaning

• Custom (à la carte) cleaning

• Home staging cleaning (preparing to sell your house)

• Moveout cleaning (house is empty and ready for a deep clean), 

• Move-in cleaning (have a new empty home and ready for a deep cleaning)

• Spring cleaning (other three seasons also available)

• Pre & Post event cleaning (parties, weddings, business events, family gatherings, holidays)

• Office cleanings 

• Retail cleanings

• Pre & Post construction cleanings

😊 Technically, yes, but it might lead to awkward conversations with your neighbor. We suggest getting their permission first. 

The cleaners do accept tips. We encourage our clients to tip if they feel like it is deserved and if they feel like the cleaners went above and beyond expectations. Our cleaning teams get paid very well. Tipping is entirely up to you. Do not feel obligated. Any tip goes 100% to our cleaners (if added to the main payment).  

It depends on a number of factors. The number one cost factor is square footage. We understand that some people do not want all the rooms clean and we take that into account but the size of your home makes 60-70% of the cost (note: do not exclude the garage sqft. Give the whole size of the house. Pricing is created to exclude things like that). The second cost factor is what needs to be done (this could be 20-30%). There are so many options here but know that what you need to be done will contribute to the cost. Most companies have set services like basic and deep cleaning to give you a starting point. But every house varies (note: if you and your neighbor have the same house and it is getting cleaned by the same company, chances are you are paying a different price. Reasons could be, one neighbor is cleaner than the other = less time, or one neighbor started their service sooner than the other and the pricing went up). Pricing adjustments do happen but our older customers pay less than the newer customers. Loyalty is rewarded. The third factor is pets. Do you have pets, what are they, and are there a lot of them? That factor would make up the last 10% of our pricing. 

 Yes, we do! For a very low additional fee, we can provide all of the supplies and equipment.  We do recommend having your own Mop, Brush, and Vacuum. However, we will always have these on hand along with other cleaning supplies and solutions.

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you may be subject to a rebooking charge of $35. This includes appointments where our service providers are unable to access the property, are turned away, or the client is unavailable. To avoid a cancellation fee, please provide a cancellation notice at least 24 hours prior to your appointment. A new appointment will be scheduled without penalty to the client, subject to availability. You can cancel or reschedule an appointment by emailing us at office@sacleaningservice.com, or texting or calling our office at (210) 580-6002. 

 All of our cleaning staff is encouraged to wear masks at all times at the job site. Also, we observe social distancing as well as practice EXCELLENT hygiene!  Wash, sanitize, repeat! But this is easy because we are in the business of cleaning! We also ask our Homeowner customers to stay in one room if possible while our staff cleans to limit exposure. That room will be saved for last. We are all in this together and we need to do our part responsibly.   More info...

Our business core hours are from Monday - Friday 8 AM to 5 PM. However, we can and do clean outside those hours as necessary. We prefer to keep the weekend open for family time and emergency cleanings (yes, there is such a thing: "Help! The mother-in-law is coming into town next week!"). We also reserve the weekends for some of our deep cleans because we like to dedicate the whole day to them. 

In the event that one of our routine cleaning appointments coincides with a holiday, we will proactively contact you to discuss the situation.  During this communication, we will inform you of the holiday scheduling and any adjustments that may be necessary. Our goal is to ensure that you are well informed and prepared for the upcoming holiday, taking into consideration any additional housecleaning services that may be beneficial. Rest assured that our team is available to work on select holidays, and we will make every effort to accommodate your cleaning needs. 

As always, we understand the importance of working with your schedule. If there are any specific preferences or changes you would like to discuss, please don't hesitate to let us know. Our aim is to provide flexible and reliable service that aligns with your needs and preferences.

Not at all! We completely understand the importance of security and ensuring the safety of our clients' homes. In fact, we encourage clients to have cameras installed if they feel it adds an extra layer of protection and peace of mind. Having cameras in place can help deter any potential incidents, provide documentation in case of any issues, and ensure that our cleaning professionals are maintaining the highest standards of professionalism and integrity.

😊 We wish! Our products are great at cleaning but not so good with sock reconciliation. 

Historically, charging by the hour in the cleaning industry has presented challenges for both our clients and our company. We believe that our fixed pricing model is more transparent and beneficial for both parties for the following reasons:

1. Efficiency and Quality: Our primary goal is to provide you with a thorough and high-quality cleaning service. Charging by the hour may incentivize our cleaning crew to rush through or slow down their work, potentially compromising the quality of the cleaning. We want to focus on delivering a consistently exceptional cleaning service without time constraints.

2. Team Size Variability: To ensure efficient and effective cleaning, we often send teams of two, three, or even four cleaning professionals to your location. This flexibility in team size ensures that the work is completed to your satisfaction and accommodates any schedule changes or crew availability.

3. Consistency: Charging per hour could lead to fluctuations in your cleaning costs, which may not be fair or predictable for you as our client. With our fixed-price model, you can have a clear understanding of what you will pay for our services, regardless of the number of team members involved or the time it takes.

4. Transparency: Our fixed pricing allows for transparent and straightforward billing. You will always know the exact cost of the cleaning service, making budgeting and financial planning easier for you.

5. Customer Satisfaction: We believe that our clients' satisfaction is paramount. Charging per hour can sometimes lead to disagreements and misunderstandings about the total bill. Our fixed pricing model aims to provide peace of mind and eliminate any surprises.

We are committed to delivering the best cleaning service possible while maintaining a fair and transparent pricing structure. If you have any concerns or specific questions about our pricing, please do not hesitate to reach out to us. We are here to work with you to meet your cleaning needs and ensure your complete satisfaction. 

Payment for your scheduled service is due on the day of the appointment. To facilitate the process, we provide multiple convenient payment options. Most of our valued customers choose to pay electronically after the service is complete. If you opt to pay by check, kindly make it payable to SA Cleaning Service. 

Whether you prefer cash, check, or credit card, our goal is to accommodate your payment preferences and ensure your satisfaction.    Click here for payment options

If you have any questions regarding the payment process or need further assistance, please don't hesitate to reach out to us. We appreciate your prompt payment on the day of service and value your ongoing support as a valued customer of SA Cleaning Service.

Our professional house cleaning services are dedicated to maintaining the comfort and cleanliness of your home. We understand that each home and individual have unique needs and preferences. To ensure that our services align with your specific requirements, we offer customization options. This means you only pay for the services you truly need and desire, avoiding any unnecessary expenses.  While we strive to provide comprehensive cleaning, there are certain tasks that we typically do not include in our regular service. 

These tasks include:

• Cleaning Toys: We kindly ask that you handle the cleaning and organizing of toys, as you are best acquainted with your children's belongings and their specific needs.

• Picking Up Clutter: To ensure optimal efficiency during our cleaning process, we request that you tidy up and organize any clutter or personal items, allowing us to focus on thorough cleaning.

• Ironing: Ironing is a task that often requires personal attention and specific knowledge of garment care. 

• Pet Waste:  Due to the specific handling and health/sanitation requirements associated with pet waste, we kindly ask that you take responsibility for cleaning up any pet feces in your home.

• Precious or Fragile Items: We prefer not to handle delicate or valuable items, such as antiques, collectibles, or heirlooms. It's advisable to secure and clean these items personally to avoid any potential damage.

• Hazardous Materials: We typically do not handle or dispose of hazardous materials, including chemicals, toxic substances, or biohazardous waste. Homeowners should follow proper disposal procedures for such materials.

• Pest Control: Dealing with pests, such as insects or rodents, is outside the scope of our cleaning services currently. It's recommended to hire specialized pest control professionals for these issues.

• Outdoor Cleaning: While some cleaning companies may offer outdoor cleaning services, others like ours focus solely on indoor cleaning.  Outdoor cleaning may include tasks like cleaning patios, windows, or gutters, which may require specialized equipment or expertise. We currently do not offer such services.  Please feel free to ask about your needed service and we will see how we can accommodate you (or recommend a partner). 

• Personal Organizing: While we may tidy up general clutter, we typically do not undertake extensive personal organizing tasks, such as organizing closets, or rearranging personal items. These tasks are usually best handled by the homeowners themselves.

Add-on items not included in a Basic cleaning but can be added with an extra fee:

• Cleaning the inside of your fireplace (this can be done as an add-on. The firebox only, not the flue or chimney cleaning). 

• Doing laundry: As laundry preferences and specific care instructions can vary, we kindly request that you handle your own laundry needs independently.

• Washing dishes: While we are dedicated to cleaning kitchen surfaces and appliances, we kindly ask that you take care of washing dishes before our arrival unless we have that included in your service agreement. 

• We are more than happy to assist with other organizational tasks, such as cleaning the inside of cabinets, the stove, and the refrigerator. These areas require specialized attention, and our team is fully equipped to provide thorough cleaning in these spaces.