SA Cleaning Service Refund Policy

Effective Date: 01/01/2020

1. Refund Eligibility

SA Cleaning Service values customer satisfaction. Our refund policy outlines the conditions under which refunds may be considered:

1.1 Service Quality: If you are dissatisfied with the quality of our cleaning service, please notify us within 24 hours of the service completion. We will review your concern and may offer a refund or a complimentary re-cleaning.

1.2 Cancellation: To receive a refund for a cancelled service, you must adhere to our Cancellation Policy, which stipulates the notice period and any associated cancellation fees.

1.3 Payment Errors: In the event of a payment error or double charge, please contact us immediately. Refunds for overcharges or erroneous transactions will be processed promptly.

2. Refund Process

2.1 Service Quality: To request a refund based on service quality, please contact our customer service team with details of your concern. We may request photographic evidence to assess the issue.

2.2 Cancellation: If you qualify for a refund due to service cancellation, it will be processed according to our Cancellation Policy.

2.3 Payment Errors: For payment-related errors, contact our customer service team promptly. We will investigate the issue and process a refund if warranted.

3. Refund Timeframe

Refunds will be processed within 5 business days after approval. The timing of the refund's availability may vary based on the payment method and financial institution.

4. Non-Refundable Items

Certain items are non-refundable, including SA Cleaning Service gift cards, which are subject to our Gift Card Policy. 

5. Contact Information

For refund-related inquiries, please contact our customer service team at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

6. Updates to the Policy

SA Cleaning Service reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or at our physical locations.

This Refund Policy was last updated on 10/11/2023.

By using SA Cleaning Service and requesting refunds, you agree to adhere to the terms and conditions outlined in this policy. We appreciate your business and thank you for choosing SA Cleaning Service for your cleaning needs.