Policies

2.1. Credit and Debit Cards: Payment via credit or debit cards is due after the service is completed. A 4% convenience fee will be added to all credit card payments.

2.2. Electronic Funds Transfer (EFT): For EFT payments, the total amount must be received within 5 days after the scheduled service.

2.2.1 PayPal: Payment via PayPal is accepted and a 4% convenience fee will be added to all PayPal payments.

2.3. Cash: Cash payments for in-person bookings are due after the service is completed and should be given directly to the service provider.

2.4. Personal Checks: Payment by personal check is accepted and should be made payable to "SA Cleaning Service." Checks should be received within 5 days after the scheduled service.

2.5. Gift Cards: Gift cards may be used to pay for services after the service is completed and the total amount is determined.

3. Receipts

Receipts are automatically provided to Credit and Debit Card customers. Customers using other payment methods should request a receipt if desired.

4. Cancellation and Refunds

4.1. Cancellation: For cancellations, please refer to our Cancellation Policy for information on refunds and any associated charges.

4.2. Refunds: SA Cleaning Service adheres to its refund policy, which specifies the conditions under which refunds are provided.

5. Security

SA Cleaning Service takes payment security seriously. All online payments are processed securely, and customer data is protected according to our Privacy Policy.

6. Contact Information

For payment-related inquiries, please contact our customer service team at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

This Payment Policy was last updated on 10/11/2023.

By using SA Cleaning Service and making payments, you agree to adhere to the terms and conditions outlined in this policy. Thank you for choosing SA Cleaning Service for your cleaning needs.

SA Cleaning Service Cancellation Policy

Effective Date: 01/01/2020

1. Cancellation Window

To provide the best service and accommodate our customers, SA Cleaning Service has established the following cancellation window:

1.1. Standard Service Bookings: A minimum notice of 24 hours before the scheduled service time is required for cancellations or rescheduling. Cancellations within this time frame may be subject to a cancellation fee.

1.2. Special or Customized Services: For special or customized service bookings, the cancellation window and associated fees may vary and will be communicated at the time of booking.

2. Cancellation Fees

2.1. Standard Service Bookings: Cancellations made within the 24-hour window prior to the scheduled service time may result in a cancellation fee of $40. This fee helps cover scheduling and administrative costs.

2.2. Special or Customized Services: The cancellation fees for these services, if applicable, will be communicated at the time of booking.

3. Rescheduling

If you wish to reschedule your service within the cancellation window, please contact us as soon as possible. We will do our best to accommodate your request without incurring additional charges.

4. No-Show Policy

Failure to be present at the scheduled service time without prior notice will be considered a "no-show." No-shows are subject to a cancellation fee equivalent to the cost of the service booked.

5. Contact Information

For cancellations, rescheduling, or inquiries about our Cancellation Policy, please contact our customer service team at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

6. Updates to the Policy

SA Cleaning Service reserves the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website or at our physical locations.

This Cancellation Policy was last updated on 10/11/2023.

By booking services with SA Cleaning Service, you agree to adhere to the terms and conditions outlined in this policy. We appreciate your business and thank you for choosing SA Cleaning Service for your cleaning needs.

SA Cleaning Service Refund Policy

Effective Date: 01/01/2020

1. Refund Eligibility

SA Cleaning Service values customer satisfaction. Our refund policy outlines the conditions under which refunds may be considered:

1.1 Service Quality: If you are dissatisfied with the quality of our cleaning service, please notify us within 24 hours of the service completion. We will review your concern and may offer a refund or a complimentary re-cleaning.

1.2 Cancellation: To receive a refund for a cancelled service, you must adhere to our Cancellation Policy, which stipulates the notice period and any associated cancellation fees.

1.3 Payment Errors: In the event of a payment error or double charge, please contact us immediately. Refunds for overcharges or erroneous transactions will be processed promptly.

2. Refund Process

2.1 Service Quality: To request a refund based on service quality, please contact our customer service team with details of your concern. We may request photographic evidence to assess the issue.

2.2 Cancellation: If you qualify for a refund due to service cancellation, it will be processed according to our Cancellation Policy.

2.3 Payment Errors: For payment-related errors, contact our customer service team promptly. We will investigate the issue and process a refund if warranted.

3. Refund Timeframe

Refunds will be processed within 5 business days after approval. The timing of the refund's availability may vary based on the payment method and financial institution.

4. Non-Refundable Items

Certain items are non-refundable, including SA Cleaning Service gift cards, which are subject to our Gift Card Policy.

5. Contact Information

For refund-related inquiries, please contact our customer service team at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

6. Updates to the Policy

SA Cleaning Service reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or at our physical locations.

This Refund Policy was last updated on 10/11/2023.

By using SA Cleaning Service and requesting refunds, you agree to adhere to the terms and conditions outlined in this policy. We appreciate your business and thank you for choosing SA Cleaning Service for your cleaning needs.

SA Cleaning Service Gift Card Redemption Policy

Effective Date: 10/11/2023

1. Introduction

This Gift Card Redemption Policy outlines the terms and conditions governing the redemption of gift cards issued by SA Cleaning Service. SA Cleaning Service offers gift cards as a convenient and thoughtful way to give the gift of cleaning services to our valued customers.

2. Gift Card Details

2.1 Types of Gift Cards: SA Cleaning Service offers electronic gift cards that can be purchased online through our website or physical gift cards that can be purchased at our physical locations.

2.2 Gift Card Values: Gift cards may be purchased in various denominations or customized amounts, subject to availability. The available values will be specified at the time of purchase.

2.3 Gift Card Expiry: SA Cleaning Service gift cards do not have an expiration date and can be redeemed at any time.

3. Redeeming a Gift Card

3.1 Booking Services: To redeem a SA Cleaning Service gift card, customers must book cleaning services by contacting our customer service team via phone, text, or email. Gift cards cannot be redeemed online through the website booking service.

3.2 Provide Gift Card Details: Customers must provide the gift card number and PIN (if applicable) during the booking process. The gift card number is located on the back of the physical gift card or in the email for electronic gift cards.

3.3 Services and Availability: Gift cards can be used to pay for any cleaning services offered by SA Cleaning Service. Redemption is subject to service availability and location constraints.

3.4 Combining Gift Cards: Multiple gift cards can be used to pay for a single cleaning service if necessary.

4. Gift Card Restrictions

4.1 Non-Transferable: SA Cleaning Service gift cards are non-transferable and may only be redeemed by the recipient.

4.2 Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash or credit.

4.3 No Replacement: SA Cleaning Service is not responsible for lost, stolen, or damaged gift cards. Treat your gift card like cash.

4.4 Effective April 11, 2023, the convenience fees will no longer be refunded when issuing full or partial refunds.

5. Payment for Additional Services

If the cost of the cleaning service exceeds the value of the gift card, the remaining balance can be paid using other accepted payment methods, as outlined in SA Cleaning Service's payment policy.

6. Updates to the Policy

SA Cleaning Service reserves the right to update or modify this Gift Card Redemption Policy at any time. Any changes will be effective immediately upon posting on our website or at our physical locations.

7. Contact Information

If you have any questions or concerns regarding our gift card redemption policy, please contact our customer service team at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

This Gift Card Redemption Policy was last updated on 10/11/2023.

By using SA Cleaning Service gift cards, you agree to abide by the terms and conditions outlined in this policy. We appreciate your business and thank you for choosing SA Cleaning Service for your cleaning needs.

SA Cleaning Service Privacy Policy

Effective Date: 01/01/2020

At SA Cleaning Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services.

1. Information We Collect

1.1. Personal Information: We may collect personal information, including but not limited to your name, contact information, address, and payment details, for the purpose of providing our cleaning services.

1.2. Service Data: We gather data related to your cleaning service requests, schedules, preferences, and any other relevant details to meet your service requirements.

1.3. Communication: Information you provide during communication with us, such as email, phone calls, or chat, may be stored to assist in addressing your inquiries.

1.4. Website and Cookies: When you visit our website, we collect information through cookies and similar technologies for analytics, personalization, and improving user experience. You can manage your cookie preferences using browser settings.

2. How We Use Your Information

2.1. Service Provision: We use your data to schedule and provide cleaning services, communicate with you, and manage payments.

2.2. Customer Support: Information helps us respond to your inquiries, address issues, and improve our customer support.

2.3. Marketing: With your consent, we may use your contact information for promotional purposes and to send you updates about our services. You can opt out of marketing communications at any time.

2.4. Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, and ensure the safety and security of our services.

3. Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage, encrypted transmissions, and access controls.

4. Third-Party Services

We may use third-party service providers or integrate with other platforms. These providers are governed by their own privacy policies, and we are not responsible for their data practices.

5. Data Retention

We retain your data for as long as necessary to provide our services and fulfill legal obligations. If you request the deletion of your data, we will do so as per applicable laws and regulations.

6. Your Rights

You have the right to access, update, correct, or delete your personal information. To exercise these rights or make inquiries about your data, please contact us.

7. Children's Privacy

We do not knowingly collect or maintain information from individuals under the age of 13. If you become aware of any such data, please contact us, and we will promptly remove it.

8. Policy Updates

We reserve the right to update this Privacy Policy. Any changes will be posted on our website. By using our services, you agree to the most recent version of this policy.

9. Contact Information

For privacy-related inquiries, please contact us at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

This Privacy Policy was last updated on 10/11/2023.

Thank you for choosing SA Cleaning Service. Your trust and privacy are essential to us, and we are committed to safeguarding your personal information while providing top-quality cleaning services.

Late Payment Fee Policy

Effective Date: 01/01/2020

At SA Cleaning Service, we strive to provide excellent products/services while maintaining clear and transparent financial practices. To this end, we have established the following Late Payment Fee Policy to ensure the smooth operation of our services and the satisfaction of our clients.

Payment Terms

Our standard payment terms are listed here: Payment Policy, as detailed in our contracts and invoices. We issue invoices as needed, and payment is due within 7 days from the invoice date.

Grace Period

We understand that unforeseen circumstances can occasionally delay payment. Therefore, we offer a grace period of 14 days after the payment due date. During this time, no late fees will be applied to the outstanding amount.

Late Payment Fees

If payment is not received within the 14-day grace period, a late payment fee will be applied to the outstanding balance. The late payment fee will be calculated as follows:

A 5% interest fee per month on the total outstanding balance, calculated from the due date of the payment.

As well as a one-time fixed late payment charge of $40 to cover administrative costs associated with late payments.

Payment Reminders

We will send payment reminders as follows:

A reminder 7 days before the due date.
A final notice on the due date.
Late payment notices will be issued at 15 days and 30 days after the due date, respectively.

Resolving Outstanding Balances

Clients with outstanding balances will be contacted by our accounts department to discuss payment options. We are committed to working with our clients to find suitable solutions to settle any outstanding debts.

Policy Changes

SA Cleaning Service reserves the right to modify this Late Payment Fee Policy at any time. Changes will be communicated to all clients and will take effect 30 days after notification.

Contact Information

For any questions or concerns regarding this policy or your specific situation, please contact our accounts department at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

This Privacy Policy was last updated on 03/12/2024.

Thank you for choosing SA Cleaning Service.