SA Cleaning Service Gift Card Redemption Policy

Effective Date: 10/11/2023

1. Introduction

This Gift Card Redemption Policy outlines the terms and conditions governing the redemption of gift cards issued by SA Cleaning Service. SA Cleaning Service offers gift cards as a convenient and thoughtful way to give the gift of cleaning services to our valued customers.

2. Gift Card Details

2.1 Types of Gift Cards: SA Cleaning Service offers electronic gift cards that can be purchased online through our website or physical gift cards that can be purchased at our physical locations.

2.2 Gift Card Values: Gift cards may be purchased in various denominations or customized amounts, subject to availability. The available values will be specified at the time of purchase.

2.3 Gift Card Expiry: SA Cleaning Service gift cards do not have an expiration date and can be redeemed at any time.

3. Redeeming a Gift Card

3.1 Booking Services: To redeem a SA Cleaning Service gift card, customers must book cleaning services by contacting our customer service team via phone, text, or email. Gift cards cannot be redeemed online through the website booking service.

3.2 Provide Gift Card Details: Customers must provide the gift card number and PIN (if applicable) during the booking process. The gift card number is located on the back of the physical gift card or in the email for electronic gift cards.

3.3 Services and Availability: Gift cards can be used to pay for any cleaning services offered by SA Cleaning Service. Redemption is subject to service availability and location constraints.

3.4 Combining Gift Cards: Multiple gift cards can be used to pay for a single cleaning service if necessary.

4. Gift Card Restrictions

4.1 Non-Transferable: SA Cleaning Service gift cards are non-transferable and may only be redeemed by the recipient.

4.2 Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash or credit.

4.3 No Replacement: SA Cleaning Service is not responsible for lost, stolen, or damaged gift cards. Treat your gift card like cash.

4.4 Effective April 11, 2023, the convenience fees will no longer be refunded when issuing full or partial refunds.

5. Payment for Additional Services

If the cost of the cleaning service exceeds the value of the gift card, the remaining balance can be paid using other accepted payment methods, as outlined in SA Cleaning Service's payment policy.

6. Updates to the Policy

SA Cleaning Service reserves the right to update or modify this Gift Card Redemption Policy at any time. Any changes will be effective immediately upon posting on our website or at our physical locations.

7. Contact Information

If you have any questions or concerns regarding our gift card redemption policy, please contact our customer service team at:

Phone: (210) 580-6002 (call or text)

Email: office@sacleaningservice.com

This Gift Card Redemption Policy was last updated on 10/11/2023.

By using SA Cleaning Service gift cards, you agree to abide by the terms and conditions outlined in this policy. We appreciate your business and thank you for choosing SA Cleaning Service for your cleaning needs.